The Army has doctrine and flow charts describing Mission Command. Fort Leavenworth boasts a Mission Command Center of Excellence. The term has supplanted “command and control” as the means leaders use to guide and direct their subordinates’ operations. But, the Army has yet to truly inculcate Mission Command into its leadership culture. After nearly two decades in conflict, the Army has invested billions of dollars in communications platforms that provide the highest levels of command with real-time awareness of the smallest actions at the lowest tactical level. Theater-level command centers can track the icons of moving vehicles, and in some cases individual soldiers, on large format screens in arena-like command centers.
In practice, this concept of command’s challenges are well documented and thoroughly discussed. The roots of the problem remain the very issues Mission Command aims to correct—the abuse or misuse of communications platforms to micromanage operations, and subordinate leader hesitancy to demonstrate initiative without prior approval. The appetite for information has become an addiction and expectations at higher levels of maximum awareness of subordinate actions results in a reluctance among junior leaders to act without permission. If the future operating environment resembles anything close to what the Multi-Doman Battle describes—with units continuously in contact and command posts constantly on the move—the Army must break this cycle of addiction and practice the Mission Command message it preaches.
In order to fix this, there are some very simple and tangible steps commanders can take to increase willingness to assume risk, suppress their appetite for continuous information, and underwrite initiative among junior leaders.
Replace Laptops and PowerPoint with Maps and Butcher Blocks
Leaders expend tremendous time and energy on digital planning and operations documents, like operations orders and graphic control measures. While digital formats make sharing and reproduction potentially faster and quicker, reliance on connectivity can easily subsume what should be the priority—planning and leading. More importantly, in a future operational environment that requires units to minimize their digital footprints to avoid detection, an over-reliance on connected systems places units at increased risk.
The best answer is to unplug. Shifting to analog systems for planning and tracking operations, especially below the battalion level where there are no staffs, provides two benefits. First, time is focused on discussing, planning, and refining operations as ideas are sketched on paper and graphics are rendered on maps. Not too long ago, orders briefs included leaders and scribes to reproduce hard-copy graphics and orders. More active engagement in the process versus document production yields operations that are better planned and synchronized.
Analog systems also help reduce the appetite for continuous updates because information availability is reduced. Such a change allows subordinates to focus on operations rather than keyboards and internet cables. To be sure, this transition requires training and trust—both addressed below—to ensure subordinates adhere to reporting requirements and formats to inform operations at higher headquarters levels. Information remains important for supporting and synchronizing operations, but reducing access to superfluous information ensures focus is directed to more important matters.
Ban Storyboards and CONOPs
Storyboards are intended to showcase successful operations or explain instances when operations were unsuccessful. The CONOP—and this is the slide version, not the doctrinal concept of the operation—generally seeks to gain approval for tactical operations by highlighting how risk is being managed and mitigated. These two documents were born from operations in Iraq and Afghanistan over the last sixteen years, starting with simple, single-page documents and evolving into tedious decks of dozens of slides. A symptom of trying to replicate combat operations during home-station training, both products are now widespread across the institutional and operational Army. Both directly highlight the appetite for information, and the expectation among junior leaders that every action must be approved.
Neither of these is necessarily bad in its purest form, but both have become organizational expectations that require company commanders and platoon leaders to focus on reporting often inconsequential information or gaining approval for tasks well within the purview of junior leaders. Both need to go away. The Army can get the same information from a doctrinal report.
Make Leader Development All About Building Trust
The idea of building mutual trust is not new. In fact, “building cohesive teams through mutual trust” is the first guiding principle of Mission Command. Whether the Army is doing that well depends largely on the unit and who is asked. The challenge is time. In a brigade combat team, there is one brigade commander for seven battalion commanders, and each battalion has an equal number of company commanders. Add in all the noncommissioned officers and the numbers reach into the hundreds.
Limited time is a challenge that has to be overcome, and the best means of doing so is through leader development programs deliberately aimed at building trust between leaders at multiple levels. Investing in robust and focused development programs is imperative. Subordinate leaders must understand their commander’s intent, priorities, and vision. When communications are delayed or disrupted, this understanding ensures they are confident and capable of maintaining momentum and taking initiative. Contested environments require action within an intent, not action upon approval, and building this trust sets the foundation.
Using vignettes appropriate to the level of command, whether historical or hypothetical, are an effective tool for generating discussion. This discussion is paramount, an opportunity for leaders to get inside each other’s heads. Leader development programs—particularly within brigade combat teams—too often focus on the mechanics of collective training tasks. Having these sessions is important, and can support an overall development program, but they miss the mark as the sole focus. Task-focused discussions are more about teaching a particular requirement, and teaching commanders is a different thing entirely from developing leaders and building trust.
These recommendations largely focus on the tactical level of the brigade combat team and below. That is where seasoned commanders and newly minted leaders have the most frequent contact and opportunities for development, and where changes can be most rapidly adopted. The faults of Mission Command as a concept, and the continued inability of the Army to move past lip-service inculcation are well documented. The term itself is less important than the culture it aims to achieve—one in which guidance is clear, intent is understood, and leaders are trained, trusted, and expected to act decisively, take initiative, and assume risk.
Image credit: Sgt. Ken Scar, US Army
From a top-down process, this makes sense, but how does someone on the tactical level sidestep the demand for storyboards and “CONOP” slides from mid-level leaders who are (sadly but understandably) more invested in not rocking the boat than actually furthering the mission?
In the past, I’ve brought up the idea that these tools can actually hurt the outcome. This has always been met with the argument that their superiors want to see them, thus we need to train them – as much or more than the actual mission. At the risk of sounding preachy, we are forced to feed the bureaucracy by checking these blocks because that is what the bureaucracy rewards.
This is not theoretical: I am genuinely asking, how do we sidestep this when so many are more invested in the process than the results?
Guidance on these very issues was put out at the Maneuver Warfighter Conference last week at Fort Benning – hoping it trickles down soon.
From a retired outsider's perspective, Maj Montcalm has nailed it regarding the difficulties a very large bureaucracy will have implementing such a significant culture change as is required to make the mission command concept a reality. These difficulties are highlighted by Mike's comment regarding the many leaders at intermediate levels of the chain-of-command between the operational commander and the tactical unit of action.
I think Maj Montcalm's recommendations are sound. Mission Command starts with a well-written Commander's Intent that is actually written by the commander, and not promulgated by VTC or power point.
Intense training within the battalion structure that builds the essential trust relationship between the battalion commander and the company commanders and clarifies mutual expectations regarding execution of mission command is essential.
To Mike's comments, it strikes me that's where sound operational doctrine comes in (and you guys are the doctrine experts!!) – mid-level echelons should not be allowed to demand that any of the tactical commander's most valuable resource, TIME, be wasted on producing, transmitting and explaining "story boards" and CONOPS. Their questions should be answered by your doctrine (which you guys spend an extraordinary amount of time on – so you should actually use it!). This institutionalized waste of time can significantly inhibit the intelligent initiative of the subordinate which, in my view, is the most valuable component of the mission command concept.
Excellent article, Major Montcalm! As we say in the Navy, "BZ!" John C. Harvey, Jr Admiral, USN (Ret)
ADM Harvey,
Thank you, Sir, for the feedback.
The problem I face, however, is that not only are those mid-level echelons “allowed to demand” these time-wasters, they are empowered and ordered to.
I agree that it shouldn’t be this way, but I am not able to approach the situation from the top-down. As a senior NCO on a tactical team, I’m no less committed to efficient use of my and my team’s time. I don’t intend to make excuses, but I cannot simply say “I won’t waste my time on CONOP slides because that’s not how it SHOULD be.”
There are plenty of fine individual officers who understand and listen to reason but ultimately give up in the face of all the others entrenched in the status quo (both enlisted and commissioned). I bite my tongue and follow my orders, but I am sick of losing wars and frustrated by my inability to make it better. I apologize if this takes the discussion away from the USMA bailiwick (there must be junior Os in similar situations), but how do I approach this from the bottom, up?
Mike, you're facing a very tough, and extremely frustrating, problem. And my answer will not satisfy you – getting Mission Command "right" in the Army is going to be a great deal more difficult than perhaps some thought it might be. Changing deeply ingrained behaviors of field-grade and senior officers that run counter to the intent of Mission Command will require very focused efforts from the most senior leaders in the Army and the CSMs who serve alongside them.
An Army-wide effort appears to be required that properly aligns what is taught in the various service schools, the CGSS and the senior courses at the AWC with coordinated direction to subordinate commanders in operational and support units.
Positive examples of those who "get it" need to be recognized and rewarded while those who either can't or won't need to be identified and "re-educated".
Inculcating mission command throughout an organization as large as the Army is pushing a very big rock up a very large hill. All you can do is keep pushing. "No mission too difficult. No sacrifice too great. Duty First!"
I agree with this. The issue with many of these "Leaders Must" proposals is that if a 2 Star General is demanding you produce a 40 slide CONOP to go on Mission what do you as a Company Grade Officer do? Tell his chief of Staff no?
It's tough of course, and as a late career guy its easier for me to say, but yes, in a way you have to say no. Give the COS four slides instead of 40 and when he hauls you in for an interview without coffee you have to bite the bullet and tell him that your people don't have time for 40 slides but that you personally are prepared to speak to the four you have and endure the CGs anger if it comes to that.
One of two things will happen: (1) [most dangerous COA] The COS will admire your guts and let you try. In which case your four slide brief better be sh&t hot. or (2) [sadly, most likely COA] he will tell you to produce the 36 missing slides asap.
In this case you have a choice again. (2a) Work for hours on the F#$$ deck and knuckle under. You made your point but you still have a career, or (2b) Show up with a 10-slide deck at the last minute, explain that you didn't have time (as you had warned the COS) and again, brief like your life (in the military) depended on it.
I really don't know what would happen to a US Army officer in case (2). I'm a Canadian officer and we don't have up or out. But we can be just as concerned about our careers, or rocking the boat as anyone else. Conversely, I've met a lot of impressive American Cols and Generals who seem to send the right messages about how to command and to specifically, how to brief ('powerpoint makes us stupid' etc). I have to believe that at least some of them would reward the guts it takes to follow my advice.
There is a story about the current Canadian Chief of Defence Staff when he was a 1-star in Afghanistan: Comd ISAF came to Kandahar and got the usual brief from the local TF Comd. Then BGen Vance briefed him off of a paper map only. Apparently Comd ISAF said that it was the best brief he had received all year. Of course, Comd ISAF is going to cut an allied officer a lot more slack than an American, so take it for what its worth.
One decision I would say is easy: If you do take COA (2a) don't get your troops to do the stupid deck. You do it. Shield them from the lunacy, at least, and for your part require only verbal briefs from them. The stupid stops here.
In the end, you must be willing to stand up and call bullshit at some point. But nobody is going to blame you if ppt is not the hill you choose to die on – especially if you have a family to support.
I agree. Having commanded at battalion and spent time on corps and division staff I can safely say that: if it's not important to accomplishing the mission and safe guarding my Soldiers then why do it. An OPORD in contact should be one page not a 400 page novel.. As a three I used plenty of butcher paper but it worked. I need leaders leading not becoming a power point Ranger.
As Bde G3 Ops I once drafted and issued a Bde order for a hasty attack on a 8.5 x 14 piece of paper (single side) with a hand-drawn sketch and about 10 lines of hand-printed text. Time was very short. So I sketched it while the Bde Comd explained his plan to the G3, then photocopied and dispatched it in about 5 mins. My Bde Comd seemed happy w the result.
On the other hand, while on that same Bde staff (but different commander) we once issued a 200-page OPO for what was, in effect, a static deployment in the former Yugoslavia (IFOR). To their credit (but our embarrassment) the neighbouring Brit bde opted for an overlay order. The Brits had the right idea if you ask me.
Around a year ago a Marine general used the following illustration on that went something like this:
Americans think and act like combat is a football game. There are teams that position themselves in well defined lines, there are tons of rules and referees all over the place, large playbooks and breaks to decide which one to use.
The future of combat we face will be more like a soccer game – yes there are different teams but they are spread out all over the place, it's hard to tell if there are rules and few people trying to control the game. To prepare the players practice their skills and how to apply them for their position; that way they can act or react based on the constantly situation.
I think the outcome of mission command should be to prepare our tactical units to act like a soccer team on the battlefield; able to act and react without the coach signalling a new play after each change in the situation.
In order to get there first with the most to win, it is necessary at some point to stop gathering information and act. Action entails risk which the commander must bear. Napoleon said that he would rather have a lucky general than a good one.
Reading this is like a breath of fresh air, unusually normal and level-headed by today's hype-focused standards. The only thing the author should have added is the need to get rid of OSD's civilian think-tank-inseminated appointees that are always the originators of "modernist" ideas – peddling themes like the "need to embrace the digital revolution", the "military as corporate enterprise", and other such assorted drivel.
No vast profit potential in reducing superfluous information flow. Ergo, it’s here to stay. Ever wonder how much of your TOC was just a matter of Northrop Grumman and its legions of retired O6s shilling more crap the Army never asked for? Follow the money. Multinational defense contractors could give a damn about mission command, and they underwrite AUSA. Great article my friend, keep it up.
Sir,
Great article and LPD tool to add to the kitbag. I’m not sure if company grade leaders will be able to drive the change, although I think they should. These leaders grew up in the digital world and unplugging for the first time in their life may be the biggest challenge.
What would encourage the company grade leaders to take the leap would be the allowance of failure. In garrison I’ve seen and personally experienced leaders giving me the freedom to fail. During these failures I learned why my decisions were tactical mistakes and that I would not be punished when I made poor decisions. Again, being in garrison the risk was relatively low. The lessons were taught and I was better for it. More importantly, through these failures and discussions, the cohesiveness of the team improved and I began to understand what the commander’s intent really was. I believe those principles of MC are the most critical. Thank you for the article.
CPT J. Wyatt Harper
Come and see how we do it in (what remains of) the British Army! I’m an Infantry Company Commander and we “build mutual trust” by doing the conceptual – tactical training together as much as we can, but mainly because we know that every single Commander has been taught mission command the same way since day one, and our default position is trust. My experience of working with the US Army is that the default is lack of trust, which then has to be earned. To do it from the bottom up, at some point you have to have the gumption to say “Sir you’re not giving me Mission Command”!
First, this is an excellent article. Second, I think the suggestions to ban CONOPs and Storyboards should be changed to “Alter the garrison environment to match the desired mission command environment we want on the battlefield”. While not as succinct, this is part of what is driving junior grade commanders insane. Those systems discussed that allow senior level leaders to see down to the junior officer level permeate every facet of command from training management, to maintenance, to ordering parts and supply, etc. As senior level leaders all the way up to GO demand more and more detail, it forces the commander to focus on pleasing that level of detail without regard to prioritizing the outcomes. This is part of the reason why the Army is having such a hard time fixing the “we’ve given you more to do/focus on than there are training days in the year” problem because when you drop one of the facets of those all-seeing systems, you are immediately call to the carpet for it and have to shift focus away from more important tasks to deal with the “here and now” demand of constantly automated systems. Nothing becomes a priority at that point, and intent doesn’t mean anything because the overarching mission outcome gets muddled by less important tasks.
The sad part is the corollary to all of this is that people just start to fudge numbers and slides to “turn tasks green” so they can focus elsewhere. LTG Barno has an excellent article from War on the Rocks in 2015 regarding the now infamous “Lying to Ourselves” report from the US Army War College that discusses this issue much further, but the point is we should be practicing the mission command outcomes we want in garrison to prepare for combat because otherwise we will get the same results: commander’s focusing on the wrong tasks, unable to prioritize the things that get to a victorious outcome, or at worst, falsely reporting information to please a senior leader’s demands.